Frequently Asked Questions (FAQs)

Home / Frequently Asked Questions (FAQs)

We know you might have some questions about our City Healthcare services

We’ve put together this handy FAQ to help! If you don’t find the answer you’re looking for, just give us a call us on 0800 542 4009

1. What Washroom services does City Healthcare provide?

City Healthcare offers a comprehensive range of washroom services, including sanitary bin disposal, hand hygiene solutions, air fresheners, urinal services, water management systems, entrance mats, consumables, pest control and legionella.

2. What types of businesses do you service?

We cater to a wide range of industries, including offices, restaurants, healthcare facilities, education, retail stores, hospitality, entertainment and industrial sites.

3. Do you charge for a site survey?

Our site surveys are completely free of charge. One of our team members will assess your site’s requirements and provide a quote based on what’s discussed—no obligation, no hidden costs.

4. How long does it take to install equipment?

Once your contract is processed, we’ll arrange an installation date with you. The time it takes depends on what equipment you’re having installed, but we aim to complete everything within 10 working days. We’ll keep you updated every step of the way to ensure a smooth process.

5. How often are washroom services provided?

Service frequency depends on your business needs. We offer flexible service schedules, including weekly, fortnightly, or 4 weekly visits, to ensure your washrooms remain clean and hygienic.

6. Are the bins exchanged or cleaned on site?

We clean all bins onsite, quickly and discreetly. Any waste is safely removed using a carry bag or trolley, and our team follows strict hygiene and safety standards.

7. How easy is it to add items on my contract?

It’s very easy to add additional items to your contract, just give the City Healthcare team a ring and we can arrange the rest.

8. When can I expect my first service to take place?

This varies depending on the service you’ve signed up for. In some cases, your first service will happen as soon as a week after installation, but it won’t take longer than four weeks. If you’d like to check, just give our team a call on 0800 542 4009, and we’ll confirm your service schedule.

9. Will we have the same service operative for each visit?

Yes! You’ll have a dedicated City Healthcare Service Operative so you can get to know them. The only exception is if they’re off on holiday or unwell—another friendly member of our team will step in to ensure there’s no disruption to your service. If you have a fortnightly service, you may meet two operatives, but don’t worry—they’re all superb!

10. Do drivers carry ID and are they DSB checked?

Yes, all our drivers carry official City Healthcare ID badges and are DBS checked for your peace of mind. They also wear company-branded uniforms, so you can easily identify them when they arrive.

11. When will we be invoiced?

You’ll receive an invoice once your installation is complete. After that, invoices are sent based on your preferred payment schedule—yearly, monthly, quarterly, or bi-annually. If you’d like to discuss your options, just contact the City Healthcare team.

12. What happens in case of an emergency or urgent request?

We offer responsive support for urgent situations. Contact our City Healthcare customer service team, and we will arrange a prompt service visit.

13. How do I get started with City Healthcare for washroom services?

Getting started is easy! Reach out to us via our website, email, or phone, and our team will guide you through the process, from consultation to installation and ongoing maintenance.